CareQuest Go Terms of Service

Effective Date: June 25, 2026 | Last Updated: July 3, 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") form a binding agreement between you and Chase Medical Services LLC ("Chase Medical," "we," "us," or "our") governing your access to and use of the CareQuest Go mobile application and related services (the "App" or "Service").

By creating an account, or by accessing or using the App, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the App.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to create an account and use the App. The App is intended for adult caregivers and care recipients. By using the App, you represent that you meet these requirements. See the Privacy Policy, Section 11, regarding minors.

3. Your Account and Responsibilities

• Registration. You create an account using an email address and password or a verified mobile phone number.
• Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
• Accurate information. You agree to provide accurate information and to keep it current.
• Care party and invitations. If you invite helpers to your care party, you are responsible for ensuring you have the right to share the information you choose to share with them, and that the contact details you provide for invitations are accurate and authorized.
• Authority to enter others' information. If you enter information about a care recipient or any other individual, you represent that you are authorized to do so.

4. Description of the Service

CareQuest Go is a caregiving companion app that helps caregivers organize and coordinate care. Its features include care-recipient profiles, medications, chronic conditions, emergency packs and emergency cards, care logs, routines and reminders, appointment packs, a shared "care party" of helpers with invitations, appreciation ("kudos") messages, and gamification (experience points, levels, and quests). Features may change, expand, or be discontinued over time.

The App is an organizational and coordination tool. It is not a medical device and does not provide medical care or advice. See Section 7 (Medical Disclaimer).

5. Subscriptions and Billing

CareQuest Go is offered as a premium subscription ("Premium") that unlocks full access to the App. A limited free trial is available as described below.

• Plans. Premium is an auto-renewable subscription available on two billing cycles: $9.99 per month, or $89.99 per year (USD). The price shown to you in the App at the point of purchase is authoritative.
• Free trial. New subscribers may be offered a 14-day free trial. If you do not cancel before the trial ends, the trial automatically converts to a paid subscription and your Apple ID account is charged the price of the plan you selected (monthly or annual). A free-trial offer can be used only once per subscription group; starting a trial on one plan may make you ineligible for a trial on the other.
• Platform. The subscription is offered through Apple In-App Purchase on iOS and is managed via RevenueCat.
• Payment. Payment is charged to your Apple ID account at confirmation of purchase, or — if you start a free trial — at the end of the trial period unless you cancel before it ends.
• Automatic renewal. Your subscription automatically renews — monthly at $9.99/month, or annually at $89.99/year, depending on the plan you choose — and will continue to renew until you cancel. Your Apple ID account is charged for renewal within 24 hours prior to the end of the current period, at the then-current price.
• How to cancel. You can cancel at any time in your Apple App Store account settings. To avoid being charged for the next period — or for the first paid period after a free trial — cancel at least 24 hours before the end of the current period or trial. Cancellation takes effect at the end of the current billing period; you retain Premium access until then. Managing or cancelling a subscription is done through Apple, not within the App.
• Refunds. Purchases are processed by Apple and are subject to Apple's refund policies. We do not directly process payments and generally cannot issue refunds for App Store purchases; refund requests are handled by Apple.

6. License and Acceptable Use

• License. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the App for your own caregiving purposes.
• Acceptable use. You agree not to:
• use the App for any unlawful purpose or in violation of these Terms;
• access or attempt to access data or accounts that are not yours;
• interfere with, disrupt, probe, or circumvent the security or integrity of the Service;
• reverse engineer, decompile, or attempt to extract source code, except as permitted by law;
• upload malicious code or use the App to harass, abuse, or harm others;
• misuse invitations or notifications (for example, sending unsolicited messages); or
• use the App to provide professional medical services to third parties.

We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe is harmful to the Service or other users.

7. Medical Disclaimer

Please read this section carefully.

• Not medical advice. CareQuest Go is an organizational and coordination tool. It does not provide medical advice, diagnosis, or treatment, and nothing in the App is a substitute for professional medical judgment. Always seek the advice of a qualified physician or other healthcare provider with any questions about a medical condition or treatment.
• Not a medical device. The App is not a medical device and is not intended to monitor, diagnose, treat, cure, or prevent any disease or health condition.
• Not for emergencies. The App is not an emergency service. Do not rely on it in a medical emergency. If you or someone else may be experiencing a medical emergency, call 911 (or your local emergency number) immediately or go to the nearest emergency room. Emergency packs and emergency cards are convenience features for organizing information and do not summon help or guarantee that information will be accessed or accurate.
• Your responsibility. You are responsible for the accuracy of the information you enter and for any decisions you make. Reminders and routines are aids only and may be delayed or fail to deliver; do not rely on them as the sole means of administering medication or care.

8. Intellectual Property

The App, including its software, design, text, graphics, and trademarks, is owned by Chase Medical or its licensors and is protected by intellectual-property laws. Except for the limited license in Section 6, these Terms do not grant you any right, title, or interest in the App.

Your content. You retain ownership of the information and content you enter into the App. You grant us a limited, non-exclusive license to host, store, process, and display that content solely as necessary to operate and provide the Service for you and the helpers you authorize, and as otherwise described in the Privacy Policy. This license ends when your content is deleted, except to the extent we must retain it to comply with law or our retention schedule.

9. Third-Party Services and Apple-Specific Terms

The App relies on third-party services, including Apple (App Store and in-app purchases), RevenueCat (subscription management), and Google/Firebase (infrastructure). Your use of those services may be subject to their own terms and policies. We are not responsible for third-party services we do not control.

Apple-specific terms. Your license to use the App is also subject to Apple's standard Licensed Application End User License Agreement (the "Apple Standard EULA"). You acknowledge that: - these Terms are between you and Chase Medical only, and not with Apple; Chase Medical, not Apple, is solely responsible for the App and its content; - Apple has no obligation to provide maintenance or support for the App; - in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the App; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App; - Apple is not responsible for addressing any claims by you or a third party relating to the App, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer-protection or similar laws; - Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the App infringes intellectual-property rights; and - Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

10. Disclaimers

To the maximum extent permitted by law, the App is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the App will be uninterrupted, error-free, or secure, or that reminders or notifications will be delivered on time or at all.

11. Limitation of Liability

To the maximum extent permitted by law, Chase Medical and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, goodwill, or profits, arising out of or related to your use of (or inability to use) the App, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the App or these Terms will not exceed the greater of (a) the amount you paid us for the App in the twelve (12) months before the claim, or (b) US $100.

Some jurisdictions do not allow certain limitations or exclusions, so some of the above may not apply to you, and nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Chase Medical from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your misuse of the App, your violation of these Terms, or your violation of any law or the rights of a third party.

13. Termination

You may stop using the App at any time and may request account deletion as described in the Privacy Policy. We may suspend or terminate your access if you violate these Terms or if we discontinue the Service. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. You and Chase Medical agree that any dispute arising out of or relating to these Terms or the App that is not otherwise resolved will be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio, and you consent to the personal jurisdiction of those courts. This section does not deprive you of any protection of the mandatory consumer-protection laws of your state of residence.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date and, where appropriate, provide notice within the App. Your continued use of the App after an update takes effect constitutes acceptance of the revised Terms, to the extent permitted by law.

16. Contact Us

Chase Medical Services LLC 1772 Catalpa Road, Cleveland, Ohio 44112 dev@chasemedicalcares.com