Privacy Policy

Last updated: October 8, 2026

CareQuest Go is made by Chase Medical Services LLC ("we," "us"). This page explains, in plain language, what the app stores, how it is protected, who can see it, and how to delete it.

What we store

• Care information you choose to enter: care logs, medications, emergency-pack details, and information about the person you care for.
• Your account: your email address and display name.
• Your setup answers: your state and your care situation.

We store only what you enter. We use it only to run the service for you.

How it is protected

• Health-related fields are encrypted at the field level using managed encryption keys.
• Every access to those encrypted fields is recorded in an audit log.
• Your data is stored in Google Cloud (Firebase) in the United States.

Who can see it

• You.
• People you invite to your care circle, and only within the permissions you grant them. There are five permission types. You can revoke anyone's access at any time, and revocation takes effect immediately.

We never sell your personal information. There is no advertising in CareQuest Go, and we do not use third-party advertising or tracking.

Analytics

We collect usage events, such as which screens are used, to improve the app. Analytics never include the content of your care information.

Payments

Subscriptions are processed by the app store you buy from (Apple's App Store or Google Play). We receive your subscription status, never your card details. We use RevenueCat to manage subscription status.

Emergency sharing

Your emergency pack is shared only when you start the share yourself, using the PIN or QR code flow in the app. Each disclosure is logged.

Deleting your data

You can delete your account completely from inside the app. See how to delete your account.

After deletion we keep only:

• security audit logs, and
• disclosure records we are legally required to keep.

These are kept under access restrictions, for security and legal reasons only, and are never used for marketing.

Changes to this policy

If we make material changes, we will update this page and tell you in the app before they take effect.

Contact

Questions about your privacy: support@carequesthq.com.